FAQ & Info

Q: Where do you ship from?

A: Our brand is based in Germany. However, depending on stock availability and to keep things efficient, some items may be shipped directly from our international partner warehouses located in other countries.

Q: How long does delivery take?

A: Domestic delivery within Germany usually takes 2-5 business days. For international shipping or items sent from our international partner warehouses, delivery can take 5-14 business days, and in some exceptional cases, **up to 4 weeks** due to customs or logistics delays.

Q: What if my package is lost or delayed for a long time?

A: If your order has not been delivered and remains in transit (including delays at your local delivery depot) **after 8 weeks** from the shipping date, it will be officially classified as a lost shipment. In this case, we will immediately process a full refund for your order.

Q: What is your return policy?

A: We accept returns within 14 days of delivery. The item must be completely unworn, unwashed, unstained, and in its original condition with all tags attached.

Q: Who pays for the return shipping?

A: The buyer is fully responsible for covering the return shipping costs.

Q: How do I return an item?

A: To start a return, please send an email to candyteenxyz@gmail.com with your order details. We will provide you with the return address and instructions.

Q: Can my order be canceled by the shop?

A: Yes, we reserve the right to cancel any order at our sole discretion prior to shipment (e.g., due to stock errors, pricing glitches, or suspected fraudulent activity). If we cancel your order, you will be notified via email and a full refund will be issued immediately to your original payment method.